Phone Asylum – Terms & Conditions
The quoted repair price that you have been quoted when booking in your repair is an estimate only. This estimate is based on the information provided before the technicians have diagnosed the issue fully. It is possible that the price to repair the unit is higher than the estimated price (for example, if the information provided was inaccurate, or if your unit has other faults). On these occasions you will be contacted via email or the telephone number you have provided to authorise a new repair quotation.
2. Minimum Charge
All repairs carry a “minimum charge”. This cost covers our technician’s time and any parts used to attempt to repair the unit. After inspection, the minimum charge, usually £10.00, will become due when:
We provide a new repair quotation and you refuse this quotation.
3. Turnaround time
Repairs are usually done within the day unless it is an electronic issue or the parts need to be ordered in, in which case it could take upto 5 days
If you would like to use our “Fast Track” option your repair will take priority over non-Fast Track repairs. Note that if the unit is BER or you refuse a re-quote, the Fast Track fee is due in addition to the minimum charge. The following Terms & Conditions apply to Fast Track repairs:
5. User DATA / Information
|6. Repair WarrantyOur repairs carry a limited 30 day warranty except on the following:
7. Unpaid repairs
Units will be held for a maximum of 60 days after they are either repaired, deemed BER or requiring a requote. We will make reasonable attempts to contact you by phone and email a minimum of 3 times. If you have not made a payment or collected within the 60 days after our first attempt of contact, the unit will become property of Phone Asylum to recover our costs.
Liquid damage repairs can be very temperamental and are carried out on a “best endeavours” basis. On occasions the original fault can reappear after the unit had been repaired and sometimes the faults can even get worse after a period of time. Due to this we do not cover Liquid Damage repairs with any form warranty.